Medical Record Retrieval
with CASEpeer Integration

Records On Times’ CASEpeer integration automatically pulls key case information, including client details, provider information, and signed HIPAA authorizations. This eliminates duplicate data entry and allows our team to begin processing requests quickly.

Once records are obtained, we deliver the medical documentation, including all records and bills, directly back into the appropriate matter. We also post retrieval expenses, document request notes, status updates, and communication logs so your team has complete visibility into every request.

Records On Time offers a fully bilateral integration. Information flows both ways—allowing us to pull the data needed to start requests and automatically return records, bills, notes, costs, and status updates directly to your CASEpeer account.

No. Retrieved medical records and bills are automatically delivered back into the correct matter within your CASEpeer system, eliminating the need for manual uploads.

Our system continuously monitors and synchronizes data throughout the day, ensuring new requests, status changes, and completed records are processed quickly and accurately.

Yes. Records On Time automatically posts notes and status updates directly to the case file within your CASEpeer account, providing your staff with a clear history of request activity without needing to log into a separate platform.

Yes. Any retrieval-related expenses can be automatically posted to the appropriate matter, helping firms maintain accurate case costs and simplify expense tracking.

Yes. Request updates, notes, and communications are logged directly within your CASEpeer account, allowing your team to track progress without switching between platforms.

By eliminating manual data entry, reducing follow-up work, automatically posting records and bills, and keeping request information updated inside your CASEpeer account, firms can free up paralegals and case managers to focus on higher-value work.

Yes. When a provider participates in an eligible EHR network and the client completes authorization, Records On Time can retrieve records through our EHR process while still delivering the records and updates directly back into your CASEpeer account.

Implementation is straightforward. Our team handles the setup process and works with your firm to ensure records, bills, expenses, and notes are flowing correctly within your case management system.

Unlike many retrieval companies that require firms to manage requests in a separate portal, Records On Time is built to work directly within your existing workflows. Our bilateral integration automatically pulls case information, returns records and bills, posts expenses, and updates matter notes—allowing your team to manage retrieval without leaving CASEpeer.