Medical Record Retrieval with
Electronic Health Records

With EHR Retrieval:

When a provider is connected to EHR, there are zero medical provider fees. You pay only our flat $49.95 fee, which can be passed through to the client just like any other case expense. Firms save an average of ~$100 per record by eliminating provider fees alone. Faster delivery also accelerates demand packages and settlements, improving cash flow.

With Traditional Retrieval:

Even when EHR is not available, our $49.95 flat fee can be passed through to the client as a case expense. Instead of absorbing internal labor costs, your firm reallocates staff time to higher-value legal work.

Yes.

You can create a cost cap within your CMS—the maximum provider fee you are willing to approve without review.

With EHR:

There are no provider fees, so the cost cap is typically not triggered. You pay only the $49.95 flat retrieval fee.

With Traditional Retrieval:

If a provider’s invoice exceeds your cost cap, we generate a ticket inside your CMS and notify your case manager for approval. All communication and approvals are documented in your notes tab for a complete audit trail.

EHR Retrieval:

Same-day delivery from 400,000+ connected providers once authorization is secured.

Traditional Retrieval:

Our average turnaround is approximately 23 days.

If a provider is not connected to EHR or the client does not complete the portal authorization, the request automatically falls back to our traditional medical record retrieval process. We then obtain records using standard HIPAA-compliant methods, including direct provider follow-up.

Our EHR retrieval is:

• Fully HIPAA compliant
• SOC 2 Type 1 and Type 2 certified
• Encrypted with secure, time-limited authorization links
• Built with strict state and federal privacy compliance

We treat every client record with the same level of confidentiality we use inside our own law firm.

Security is not optional—it is foundational to our process.

Yes. Records On Time can retrieve medical records from both Electronic Health Record (EHR) systems and Electronic Medical Record (EMR) systems.