Peter Reilly is the Client Success Manager at Records on Time, bringing a diverse background in customer experience, communications, logistics, and business services. Over the past five years with the company, he has grown from a Customer Service Representative to leading the Client Success Team, helping law firms maximize the value of their partnership with Records on Time while driving initiatives focused on client retention, satisfaction, and operational excellence.
Peter’s professional journey has taken him through several industries, including real estate auctions, market research, digital content creation, and customer experience management. A graduate of Radford University with a degree in Public Relations, he combines strong communication skills with a practical, solutions-oriented approach to client relationships. His experience working across multiple industries has helped him develop a deep understanding of customer needs and the importance of building long-term partnerships.
As a bilingual professional, Peter is known for his calm demeanor, problem-solving abilities, and commitment to delivering exceptional customer experiences. He takes pride in his growth within Records on Time and the client success programs and processes that have helped strengthen client relationships and improve outcomes for law firms across the country.
At Records on Time, Peter enjoys working directly with clients every day, understanding their goals, solving challenges, and finding opportunities to improve their experience. He believes the company’s dedication to innovation and continuous improvement is what sets it apart, and he is passionate about helping clients and internal teams work together toward shared success.
Outside of work, Peter enjoys watching all sports, spending time at the beach, and flying his drone. Having lived in multiple countries across Latin America, he has developed an appreciation for different cultures and perspectives. He is also very family-oriented and enjoys working from home alongside his loyal Shih Tzu mix, Greg, who is never far from the action.
