Rob Levine: The Lawyer Behind Records On Time
Rob Levine has spent more than 25 years building and operating a high-volume personal injury law firm. Throughout that experience, one administrative problem continued to slow cases down: obtaining medical records and bills.
At first, Rob’s firm handled medical record retrieval internally. But the process required countless calls, follow-ups, authorizations, invoices, document uploads, and status checks. Highly trained case managers and paralegals were spending too much of their time chasing providers instead of communicating with clients, managing treatment, preparing demands, and increasing case value.
Rob knew there had to be a more efficient way.
When Outsourcing Did Not Solve the Problem
Like many law firm owners, Rob turned to third-party medical record retrieval companies for help. Unfortunately, outsourcing the work did not deliver the efficiency his firm needed.
The available vendors did not fully understand how personal injury law firms operate. Communication was inconsistent, turnaround times were unpredictable, and staff still had to leave their case management system to check portals, request updates, download records, organize documents, and enter expenses.
The work had been outsourced, but the administrative burden had not disappeared.
Rob realized that law firms needed more than another retrieval vendor. They needed a retrieval company designed around the way legal teams actually manage cases.
Creating Records On Time
Rob created Records On Time to solve the problem inside his own firm first.
He worked with his team to map every step of the retrieval process, identify delays, and develop a system that could handle requests from beginning to end. The process was built and tested using real cases, real medical providers, and the demands of a working personal injury practice.
Records On Time was then developed into a dedicated medical record retrieval company so other law firms could benefit from the same system.
Today, Records On Time manages the administrative work involved in requesting, following up on, collecting, organizing, and delivering medical records and bills. Through direct case management system integrations, records, expenses, status updates, and communications are returned to the case file where the legal team already works.
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