Category Focus
Full-service medical-record retrieval combining direct EHR access, traditional provider follow-up, OCR preparation, and direct case-management delivery. Retrieval possible for 100% of providers in the US. Direct EHR access to 400,000+ connected providers, backed by a traditional retrieval team for non-connected facilities.
Provides nationwide medical and non-medical record retrieval through RecordsHub, but no direct EHR exchange is publicly documented.
Primary Audience
Trusted by 250+ law firms; AExclusively focused on plaintiff law firms, including personal injury, medical malpractice, mass tort, workers’ compensation, disability, and other plaintiff-side practices.I-native since 2024
Serves law firms, insurers, and claims organizations, with no exclusive focus on plaintiff law firms.
Track Record
Built inside a high-volume personal injury law firm with 25+ years of operating experience; about 250,000 records processed annually.
Operating since 1993 and acquired by U.S. Legal Support in January 2025. Annual records processed is not published.
Retrieval Turnaround
Same-day for eligible EHR requests after authorization, plus automatic fallback to traditional retrieval when EHR access is unavailable. Traditional retrieval averages approximately 21–23 days.
Publishes a 16-day average, with provider-dependent timelines of 3–30 days. Current messaging describes returns in a few days to a couple of weeks. Supplied information does not establish a same-day EHR retrieval option.
Provider / Facility Relationships
Retrieval possible for 100% of providers in the US. Direct EHR access to 400,000+ connected providers, backed by a traditional retrieval team for non-connected facilities.
Maintains a searchable directory of 384,000+ facilities for nationwide request routing and provider follow-up.
OCR and Document Preparation
Records and bills are fully OCR’d/searchable, compressed, quality-checked, organized, and delivered into the correct matter.
Offers searchable OCR, Bates stamping, data extraction, and annotations, but the supplied information does not specify compression, quality checks, or delivery into the correct matter.
Pricing and Recoverability
$49.95 flat fee per request; zero provider fees for qualifying EHR retrievals for an average of $100 provider-fee savings. Traditional provider charges can be approval-capped, and all fees can be passed through as a case expense.
Advertises flat-rate pricing and charges only when records are obtained, but exact rates are not public. Provider charges may be passed through, and case-cost recovery is not guaranteed.
HIPAA and Security
HIPAA compliant and SOC 2 II, with encrypted, time-limited authorizations and secure delivery.
Provides a HIPAA-compliant encrypted portal, with SOC 2 Type II and NIST-aligned controls reported by its parent company.
CMS Workflow and Integrations
Bilateral integrations with Neos, Needles, SmartAdvocate, Litify, Filevine, Clio, Casepeer, MyCase, Practice Panther, and NeoStella. Client, provider, and HIPAA data flow into the request; records, bills, costs, notes, and status return to the matter.
Names SmartAdvocate, Law Ruler, Filevine, Litify, and CasePacer integrations.
EHR Access and Database
Direct EHR access to 400,000+ connected providers, same-day delivery when eligible, and automatic fallback to traditional retrieval.
Uses its facility directory to route provider requests. No direct EHR exchange or proprietary EHR-access database is publicly documented.
